Brand Overview
Winrolla is an online gaming platform that has been operational since 2019. This British-based casino brand offers a diverse range of games, attractive bonuses, and convenient payment options to cater to the needs of its growing customer base.
Registration Process
Signing up at Winrolla Casino is a straightforward process that requires users to fill out an online registration form with their personal details. The initial winrolla.uk account creation involves submitting information such as name, email address, password, date of birth, and residential address. Users must also agree to the casino’s terms and conditions by ticking a checkbox.
The next step in the registration process is to verify the user’s identity through the Know Your Customer (KYC) procedure. This involves providing scanned copies or photographs of identification documents such as passports, driver’s licenses, utility bills, and bank statements. The verification process typically takes 24-48 hours after submitting the required documentation.
Account Features
Upon successful completion of the registration and KYC processes, users gain access to various account features that enhance their gaming experience at Winrolla Casino. These features include:
- User-friendly dashboard
- Personalized welcome bonus offer
- Regular promotions and loyalty rewards
- Game history tracking and statistics
- Ability to set deposit limits and self-exclusion periods
Bonuses
New players can receive up to £100 in the form of a matched first-deposit bonus. This promotional amount is split into four equal parts, with each portion credited at 25%, 50%, 75%, and 100% match rates respectively after consecutive deposits.
Winrolla Casino also offers regular reload bonuses for returning customers, with deposit limits ranging from £20 to £200 depending on the specific promotion. These bonuses come with wagering requirements attached, typically set between 30x and 60x the promotional amount or both bonus sum + initial deposit amount, unless otherwise specified by a particular offer.
Payments and Withdrawals
Winrolla Casino supports various payment methods for both deposits and withdrawals, including:
- Credit cards (Visa, Mastercard)
- Debit cards
- E-wallets like Neteller and Skrill
- Prepaid solutions such as Paysafecard
The minimum deposit threshold is £20 for all accepted banking options. The maximum withdrawal amount per transaction varies between payment methods but usually does not exceed £5,000 in one go unless otherwise stated by the casino.
All payouts are subject to a 3-7 working day processing period before being credited into users’ bank accounts or e-wallets. In cases where an account has pending bonuses and associated wagering requirements have been met or failed to meet within their valid time frame, this may temporarily freeze user’s ability for payment until the necessary conditions are fulfilled.
Game Categories
Winrolla Casino features a diverse library of games across various categories:
- Slots
- Table Games (Roulette, Blackjack, Baccarat)
- Card and Arcade Games (Video Poker, Keno)
This vast collection is developed by renowned software providers such as Microgaming, NetEnt, Evolution Gaming, Play’n GO, Quickspin, Red Tiger, Yggdrasil, Elk Studios, Lightning Box, Blueprint Gaming, WMS, NextGen, Gamevy, IGT and many others.
Software Providers
The casino’s diverse game selection is made possible by partnerships with multiple software providers, each bringing their unique features and themes to the platform. These include:
- Microgaming: Known for slots such as Immortal Romance and Mega Moolah
- NetEnt: Provider of popular titles like Starburst and Gonzo’s Quest
- Evolution Gaming: Live dealer game developer behind products like Lightning Roulette and Monopoly Big Baller
- Play’n GO: Creates games with a range of themes, from classic fruit slots to comic book-based releases
These partnerships allow Winrolla Casino to cater to various player preferences by providing an extensive selection of high-quality titles.
Mobile Version
The mobile version of Winrolla Casino is optimized for smartphones and tablets using both iOS and Android operating systems. This streamlined interface mirrors the original desktop experience, allowing users to access all available features without having to download any dedicated app.
Players can navigate through games via their phone’s browser, with instant access granted upon logging in from a mobile device registered at Winrolla Casino.
Security and License
Winrolla casino holds a valid license issued by the United Kingdom Gaming Commission (UKGC) and Malta Gaming Authority (MGA). This ensures that all business activities comply with stringent international regulations governing online gaming services. Players can rest assured their funds are secure and have recourse to resolution mechanisms in case of any issues.
The platform employs robust security measures such as 128-bit SSL encryption, protecting users’ sensitive information from unauthorized access or misuse. Additionally, the site adheres strictly to guidelines set forth by responsible gambling organizations like GambleAware.
Customer Support
Winrolla Casino offers several contact channels for addressing user queries and issues:
- Live Chat: Available 24/7 via online chat window accessible on any page
- Phone Support: Dedicated hotline open weekdays from Monday through to Friday between specific hours.
- Email Support: Customer support email address available, responses are usually within a few hours of receiving the question.
Users can reach out to customer service representatives at Winrolla Casino for guidance or assistance with various topics including technical issues, account matters and bonus related inquiries.
User Experience
Winrolla casino aims to provide an enjoyable user experience by offering high-quality games from diverse developers, generous promotional packages tailored specifically towards new players as well regular customers alike. Also included are numerous incentives and options for maintaining healthy gaming habits like setting deposits limits or requesting self-exclusion should the need arise.
Performance
Winrolla Casino has managed to maintain an overall performance level consistent with its high standards over a relatively short time period of operation so far, showcasing their focus towards meeting users’ evolving needs while maintaining integrity and transparency within business operations and treatment towards players alike.
